PRIVACY POLICY

Rehabtronix LLC
Last Updated: May 21, 2026
Effective Date: May 21, 2026

Rehabtronix LLC and its affiliates (“Rehabtronix,” “we,” “us,” or “our”) respect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information through http://www.rehabtronix.com (“Site”).

SCOPE OF THIS POLICY

This Policy applies only to information collected through this Site.

It does NOT apply to:
Protected Health Information (PHI) we collect as a healthcare provider and Durable Medical Equipment (DME) supplier. PHI is governed by our HIPAA Notice of Privacy Practices, available at [link to HIPAA NPP] or by request.
Information collected offline, through other websites, mobile apps, or third-party services.
Employee or job applicant information.

If you are a patient, your health information is protected under HIPAA. This Site is not intended to collect PHI. Do not submit diagnosis, prescription, or detailed medical info through contact forms. Call us at 888-688-4965 instead.

INFORMATION WE COLLECT

A. Information You Provide Voluntarily
Contact Info: Name, address, email, phone number submitted via forms.
Service Inquiries: Insurance provider, physician name, equipment type requested.
Account Info: Username/password if you create a patient portal account.
Communications: Info in emails, chats, or SMS replies to us.

B. Information Collected Automatically
Device & Usage Data: IP address, browser type, pages viewed, date/time, referring URL.
Cookies & Similar Tech: We use essential cookies for site function and analytics cookies (Google Analytics) to understand traffic. You can disable cookies in browser settings.

C. We Do NOT Knowingly Collect: Data from children under 13. Do not use this Site if under 13.

HOW WE USE YOUR INFORMATION

We use information to:
Provide Services: Respond to inquiries, verify insurance, schedule deliveries, coordinate DME setup.
Communicate: Call, email, or text you about appointments, delivery ETAs, equipment instructions, or service updates if you consent.
Improve Site: Analyze usage to improve content and function.
Legal & Compliance: Comply with Medicare, Medicaid, CA HMDR, FDA, and other laws; prevent fraud; respond to subpoenas.
Marketing: Send info about our services only with your prior consent. You may opt out anytime.

SMS/TEXT MESSAGING TERMS

If you provide your mobile number and consent to receive texts:
Purpose: We send transactional messages: appointment reminders, delivery notifications, equipment setup help, service alerts.
Frequency: Varies by service need. Typically 2-5 msgs per delivery.
Message & Data Rates: May apply per your carrier plan.

Opt-In: You may Opt-In verbally.

Opt-Out: Reply STOP to any message to cancel. Reply HELP for help.
Consent Not Required: SMS consent is not a condition of purchase or receiving DME services.
No Sharing: We do not share your mobile phone number, SMS consent, or SMS content with any third parties, affiliates, or partners for their marketing or promotional purposes. We may share with vendors who assist in sending messages under confidentiality agreements.

This SMS clause is required by mobile carriers for 10DLC compliance.

HOW WE SHARE YOUR INFORMATION

We do NOT sell or share your personal information for monetary consideration or cross-context behavioral advertising.

We disclose information only as follows:
Service Providers: Billing, IT, hosting, SMS vendors under written contracts requiring confidentiality + HIPAA compliance where applicable.
Healthcare Operations: With physicians, insurers, Medicare/Medicaid as permitted by HIPAA for treatment, payment, or healthcare operations.
Legal: To comply with law, subpoena, or to protect rights, safety, or property.
Business Transfer: If we merge or sell assets, data may transfer subject to this Policy.

YOUR PRIVACY RIGHTS

A. All Users
Access/Correction: Request the info we have about you. Email contact@rehabtronix.com.
Opt-Out: Unsubscribe from emails via link in email. Opt out of SMS by replying STOP.

B. California Residents – CCPA/CPRA Rights
You have the right to:
Know: Categories and specific pieces of personal info collected in last 12 months.
Delete: Request deletion, subject to legal exceptions like Medicare 7-year retention.
Correct: Request correction of inaccurate info.
Opt-Out of Sale/Sharing: We do not sell or share data. You may still submit a request.
Limit Use of Sensitive Info: We only use sensitive info for permitted business purposes.
Non-Discrimination: We will not discriminate for exercising rights.

To exercise: Email contact@rehabtronix.com or call 888-688-4965. We will verify identity before responding. Authorized agent requests must include written permission.

In the last 12 months, we collected: Identifiers, Commercial Info, Internet Activity, Geolocation. We disclosed for business purposes to IT, billing, and SMS vendors. We did not sell/share.

DATA SECURITY & RETENTION

We use reasonable administrative, technical, and physical safeguards per HIPAA Security Rule and NIST standards. However, no internet transmission is 100% secure.

We retain website data only as long as needed for purposes described or as required by law. Medicare records: 7 years per 42 CFR §424.57.

THIRD-PARTY LINKS

Site may link to manufacturers or insurance sites. We are not responsible for their privacy practices. Review their policies.

INTERNATIONAL USERS

Site is operated in the U.S. If you access from outside U.S., you consent to transfer/processing in U.S.

CHANGES TO THIS POLICY

We may update this Policy. “Last Updated” date will change. Material changes posted 30 days before effective. Continued use = acceptance.

CONTACT US – PRIVACY OFFICER

Rehabtronix LLC
Attn: Privacy Officer
6090 Hellyer Ave, San Jose, CA 95138
Phone: 888-688-4965
Email: contact@rehabtronix.com

For HIPAA complaints: You may also file with U.S. Dept. of Health & Human Services, Office for Civil Rights.

HQAA & ACCREDITATION COMPLIANCE

This Policy supports HQAA Standard 3 (Patient Rights) and Medicare Supplier Standard #17.